Return & Refund Policy

Last Updated: October 8, 2026

At Tavirty, we want you to shop with confidence and enjoy a convenient shopping experience.

We understand that sometimes a purchase may not meet your expectations. Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in this Return & Refund Policy.

This Policy applies to purchases made through our official website, https://tavirty.com/, operated by BLOOM GOODS INC.

Please review this Policy carefully before requesting a return or refund.

1. 30-Day Return Period

Customers may request a return within 30 days from the date their order is delivered.

To initiate a return, please contact our customer service team at:

Email: service@tavirty.com

When submitting a return request, please include:

• Your order number

• Your full name

• The item(s) you wish to return

• The reason for your return request

• Clear photos or videos if the item is damaged, defective, incorrect, or incomplete

Our customer service team will review your request and provide the applicable return instructions.

Please contact us before shipping any merchandise back to ensure that your return is directed to the appropriate return facility.

2. Return Eligibility

To qualify for a standard return, merchandise should generally meet the following conditions:

• Unworn, except for reasonable fitting or inspection

• Unwashed and unused

• In substantially original condition

• Free from stains, odors, makeup, perfume, deodorant, or other signs of use

• With original tags attached, where applicable

• With original accessories, components, and packaging, where applicable

Trying on clothing to check size or fit is generally acceptable, provided the item is not otherwise worn, washed, altered, or damaged.

We reserve the right to inspect returned merchandise before approving a refund, subject to applicable law.

3. Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following items may not qualify for voluntary returns:

• Items returned outside the 30-day return period

• Items that have been worn, washed, used, altered, or damaged after delivery

• Items with missing or removed tags where tags are necessary to assess resale condition

• Items with removed or damaged hygiene seals

• Personalized or customized products

• Gift cards

• Items clearly marked as Final Sale before purchase

• Certain intimate apparel, hygiene-sensitive products, or personal-care items where return restrictions were clearly disclosed before purchase

These exclusions do not limit any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or materially misdescribed merchandise.

4. Size or Fit Returns

We encourage customers to review the size charts and product descriptions provided on our Website before placing an order.

If an item does not fit as expected, you may request a return within the applicable 30-day return period, provided the merchandise meets our return eligibility requirements.

For returns based on size, fit, personal preference, or change of mind, customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.

5. Color and Appearance Variations

We make reasonable efforts to display product colors, details, and descriptions accurately.

However, slight differences in product appearance may occur due to:

• Screen or monitor settings

• Device display configurations

• Lighting conditions

• Product photography

• Manufacturing or production variations

Minor differences in color or appearance do not necessarily constitute a product defect.

This does not affect your rights if a product is materially different from its description or otherwise fails to meet applicable legal requirements.

6. Damaged, Defective, Incorrect, or Incomplete Items

If you receive an item that is damaged, defective, incorrect, incomplete, or missing from your shipment, please contact us promptly.

Email: service@tavirty.com

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos, where reasonably available

• Any relevant information about the affected merchandise

After reviewing your request, we will determine an appropriate resolution in accordance with the circumstances and applicable law.

Possible resolutions may include:

• Replacement of the affected item

• Full refund

• Partial refund

• Another appropriate remedy

Where the issue results from our error or a product defect, we will address applicable return shipping costs in accordance with the law.

7. Return Shipping Costs

For voluntary returns involving:

• Change of mind

• Size or fit preferences

• Style or color preferences

• Other non-defect reasons

the customer is generally responsible for return shipping costs unless otherwise stated.

If the return results from an incorrect, materially damaged, or defective item, we will address return shipping costs in accordance with applicable law and the circumstances of the claim.

We recommend using a trackable shipping method and retaining proof of shipment.

For voluntary returns, customers are generally responsible for the return shipment until it reaches the designated return facility, except where applicable law provides otherwise.

8. Return Instructions and Return Address

Before returning merchandise, please contact our customer service team:

Email: service@tavirty.com

Our team will provide the appropriate return instructions and confirm the designated return address for your request.

Designated Return Facility:

Tavirty Returns
RM03, 24/F, Ho King Commercial Centre
2-16 Fa Yuen St
Mong Kok
Hong Kong

Please confirm the return address with customer service before shipping your package, as return arrangements may vary depending on the item or circumstances.

Important: Do not send returned merchandise to our U.S. corporate business address unless specifically instructed by our customer service team.

Our corporate business address and designated return facility are separate locations.

Customers should consider applicable international return shipping costs when requesting voluntary returns.

9. Return Packaging

Returned items should be securely packaged to minimize the risk of damage during transportation.

Where reasonably possible, please include:

• Original product packaging

• Original tags

• Original accessories

• Any included components or parts

For voluntary returns, damage caused by inadequate return packaging may affect refund eligibility or the refund amount where permitted by applicable law.

We recommend retaining your return tracking number until the return has been processed.

10. Refund Processing

Once we receive your returned merchandise, we will inspect the item to determine whether it meets the applicable return conditions.

We will notify you regarding the status of your refund request.

If your return is approved, we will process the applicable refund to the original payment method used for the purchase, unless otherwise required by law.

After the refund has been issued, additional processing time may be required by your:

• Bank

• Credit card issuer

• Payment service provider

• Financial institution

The time required for the refunded amount to appear in your account may vary depending on the payment provider.

All refunds will be processed within the timeframes required by applicable law.

11. Original Shipping Charges

For ordinary voluntary returns, original shipping charges may be non-refundable unless otherwise stated or required by applicable law.

This may include returns based on:

• Change of mind

• Size preference

• Fit preference

• Style preference

Where a return results from our error, a materially defective product, or another circumstance requiring reimbursement under applicable law, original shipping charges will be handled accordingly.

12. Partial Refunds

Where permitted by applicable law, we may offer or issue a partial refund when returned merchandise has experienced a reduction in value.

Examples may include:

• Signs of use beyond reasonable inspection

• Missing accessories or components

• Damage occurring after delivery

• Alterations made by the customer

• Reduced value resulting from improper handling

Any deduction will be assessed based on the circumstances, the condition of the merchandise, and applicable legal requirements.

13. Exchanges

Exchanges are subject to product availability.

If you wish to exchange an item for a different size, color, or style, please contact our customer service team.

Depending on availability and order circumstances, we may recommend:

1. Returning the eligible item in accordance with this Policy.

2. Placing a new order for the desired item.

Please contact us before returning any merchandise for an exchange.

14. Sale Items

Unless otherwise stated, discounted or promotional items may generally be returned under the same eligibility conditions described in this Policy.

Items clearly identified as Final Sale before purchase may not qualify for voluntary returns.

However, Final Sale restrictions do not limit mandatory legal rights relating to defective, damaged, or incorrectly supplied products.

15. Refused or Undeliverable Packages

If a shipment is:

• Refused by the recipient

• Unclaimed

• Returned due to an incorrect or incomplete shipping address provided by the customer

• Returned following unsuccessful delivery attempts

we may deduct reasonable shipping or return-related costs from any applicable refund, where permitted by law.

Customers are responsible for providing accurate and complete shipping information at checkout.

If a delivery issue occurs, please contact our customer service team for assistance.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: service@tavirty.com

We will make reasonable efforts to accommodate cancellation requests before shipment.

However, once an order has entered processing, fulfillment, or shipment, cancellation may not be possible through our standard cancellation process.

If an order cannot be canceled after shipment, you may request an eligible return after delivery in accordance with this Policy.

Nothing in this section limits cancellation or refund rights provided by applicable law, including rights relating to shipping delays.

For additional information, please review our Order Cancellation Policy.

17. Refunds for Lost Packages

If your order appears to have been lost during shipping, please contact us at:

service@tavirty.com

Please provide your order number and any relevant tracking information.

We will review the shipment status and, where appropriate, contact the shipping carrier or logistics provider to investigate.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• A replacement shipment

• A refund

• Another reasonable remedy

We will not exclude any refund or replacement rights that customers are entitled to under applicable law.

18. Your Legal Rights

This Return & Refund Policy describes our general return, exchange, and refund procedures.

It does not limit or exclude mandatory consumer protection rights available under applicable law.

Where applicable consumer protection laws provide rights that differ from or exceed the terms of this Policy, those legal rights will apply.

19. Contact Us

If you have questions about returns, refunds, exchanges, damaged merchandise, or order-related concerns, please contact us.

Store Name: Tavirty

Website: https://tavirty.com/

Customer Service Email: service@tavirty.com

Legal Business Name: BLOOM GOODS INC

Employer Identification Number (EIN): 42-4731769

Business Address:

1531 E BRADFORD PKWY STE 200
SPRINGFIELD, MO 65804
United States

Return Facility:

Tavirty Returns
RM03, 24/F, Ho King Commercial Centre
2-16 Fa Yuen St
Mong Kok
Hong Kong

Please contact customer service before sending merchandise to the return facility.

Our customer service team aims to respond to general inquiries within 1–3 business days.

Thank you for shopping with Tavirty.